Frequently Asked Questions
Elevate2xl Account
How do I Create an account?
Click the profile button located on the upper right top of the website to create an account or login.
I can't log into my account
In case you can’t recall your password, simply click on “Forgot Password” and look for the password reset email in your inbox, spam, or junk folders.
How do I recieve customer support?
For any inquiries, please don’t hesitate to email us at support@elevate2xl.com. For urgent matters, feel free to call us at (772) – 300 – 2982 or chat with our helpful support team.
Returns and Refunds
What is your return policy?
Elevate2XL does not allow returns or refunds of any kind.
When checking out, all customers have checked off that they acknowledge the Return & Refund Policy. Once you checkmark that you accept the policy, you acknowledge you are not allowed to return any products, or request a refund.
The only way to return a product is if you received the wrong product, and it is unopened.
I received the wrong item/my order arrived damaged/incomplete
To address the issue, kindly email us at support@elevate2xl.com with the following information within 7 days of receiving the product:
A clear photo of the item/s you received, highlighting the problem.
A photo of the packaging displaying the tracking number.
If the issue applies to multiple shipments (more than 1 package), please send separate photos for each, as instructed.
If you received the wrong product, we will accept a return if it is unopened & provide you with the proper item. We are not responsible for any lost or damaged products.
Notifying us about any order issues within 7 days from the delivery date is essential. Beyond this timeframe, we won’t be able to work toward a solution with you.
If you need clarification or have questions, feel free to reach out via chat or email.
*Note – You must contact support within 7 days of receiving your package. Anything beyond this timeframe is not allowed.
Where should I mail my authorized return?
1820 NE Jensen Beach Boulevard
Unit #1061
Jensen Beach, FL 34957
Kindly email us at support@elevate2xl.com or chat with us if you have any questions.
Can I change or cancel an order after I've submitted it?
We highly recommend thoroughly reviewing all the information you’ve entered in your order form before finalizing and submitting it. You may also conveniently view your order details and status anytime in the Orders tab within the customer dashboard.
If you need to make adjustments to your order, don’t hesitate to reach out to us promptly at support@elevate2xl.com. It’s important to note that modifications can only be made if the order is still processing. Once an order is designated for shipping, any changes become ineligible.
If you need to cancel orders with pending payments, simply log into your Elevate2XL account and go to the Orders tab. For orders with confirmed payments, a cancellation request will be treated as a refund, and you can find further information in our Refunds section.
Refunds
We do not issue refunds or returns, as stated in our Return Policy that is agreed upon when checking out.
In cases where applicable, we can process a refund to the original payment method, deducting a $25 processing fee per transaction, as well as a restocking fee per product if applicable. Non-refundable charges include any banking inconvenience fees and shipping costs if your order has already been dispatched.
Chargebacks
Any chargebacks are treated with utmost seriousness.
*Before beginning the process of a chargeback, if you encounter any problems with your order, please reach out to our live customer service center at (772)-300-2982 to resolve the issue.
In line with our commitment to preventing fraud, any chargeback will lead to the client being added to our no-sell list.
You can also reach us by e-mail at support@elevate2xl.com.
Payment Disputes
Before reaching out to your bank or payment processor, we kindly request that you first contact us at support@elevate2xl.com in case of a payment dispute. Many issues can often be resolved more efficiently through direct communication with us. It’s important to note that, similar to chargebacks, we take payment disputes seriously and they may lead to the client being added to our no-sell list.
Customer Perks and Earning opportunities
Affiliate Programs
Introduce your research colleagues to our products and receive a reliable 20% commission for each sale they make through your exclusive affiliate link. Our network features a diverse range of researchers and customers, providing you with substantial earning possibilities. On top of that, there are some fantastic perks in store for you. Signing up is free.
Bulk Pricing
Buy our products in bulk for big savings. Not only does this create the potential for you to become a distributor and boost your revenue, but it also ensures that other fellow researchers can easily access our top-notch compounds.
Product Quality and Legality
Are some of these Products not legal in the USA?
Kindly be aware that all Elevate2XL products are exclusively intended for research purposes, as clearly outlined in our Terms and Conditions. We strongly discourage any form of personal use. We advise you to do your due diligence in checking individual state laws.
Usage and Dosage
SARMs and other research chemicals on our website are not approved by the FDA and are strictly for R&D. Their sole purpose is for research applications. Therefore, we do not provide any guidance on dosages or usage. Discussing these matters goes against Federal Laws, which we strictly observe for our business’s long-term compliance.
How do you verify your Product quality and purity?
We’re meticulous about choosing only the finest raw materials during our selection process, with each batch going through stringent purity testing in a USA-based laboratory before it’s prepared for distribution.
What is your Product quality guarantee?
If you’re uncertain about the quality of our product, you have the option to test the product you have purchased at any HPLC-licensed testing facility. In the event of unfavorable results, we will provide a refund for the following as long as there is official paperwork to substantiate:
HPLC Test
Total order amount + shipping costs
Orders and Shipping
How long does it take to recieve my order?
Orders are processed within 24-48 hours (excluding weekends and holidays).
In case of delays due to product unavailability, we will email you with the expected shipping date. Orders typically arrive in 2-4 business days.
Please understand that once your order leaves our facility, we can’t ensure precise arrival times due to potential delays beyond our control. Tracking information may take a few days to update.
How do I change my shipping Address?
Shipping address changes are possible only if the order is still processing. Once an order is endorsed for shipping, we cannot modify it. Check your order status in the “Orders” tab anytime.
Please take note that once an order is processed, we we cannot change the address, refund or reship orders with incorrect customer-provided addresses. We only follow what is indicated on the order form details.
How do I track status of my order?
Once your order is dispatched, an email containing your tracking details will be sent to the email address provided in your order form. Please ensure to check your inbox, as well as spam or junk folders. To track your order, click the link in the email. For any further inquiries about these shipping terms, feel free to reach us at support@elevate2xl.com
Will you keep my credit card information on file?
Do you ship outside the USA?
At this time, Elevate2XL only ships within the USA.
Will my items come in one package?
If your order includes a mix of SARMs, PCT, and Peptides, note that some peptides can ship with SARMs or PCT, while others are usually sent separately. This means you might get two tracking numbers. You can also log in to your Elevate2XL account to track your order.
If you receive an incomplete order, contact us within 48 hours. We will verify if your order is coming in separate shipments.
I forgot to enter my discount, can you apply it and adjust my order?
Unfortunately, once an order is placed, we’re unable to apply the discount code retroactively. Our system doesn’t allow modifications to processed transactions without incurring extra charges. If discount is not applicable on your next purchase, please call support at (772)-300-2982 and we will apply before its processed.
Can I pre order an item that is sold out?
If you’re interested in purchasing an item that is currently out of stock, feel free to contact us through any of our communication channels. We can assist you in placing an advance order and provide information on the expected restocking timeline.
Additionally, you have the option to enter your email address on the out-of-stock product page. This way, you’ll receive a notification as soon as the item is back in stock.
How do I find stock availability for an item?
Some products show the available stock count directly, while others might not display the count on the product page. However, for products without a stock count, you’ll notice a clickable and highlighted “Add to Cart” button, indicating availability. On the other hand, unavailable products will have an “Out of Stock” label instead of a button.
Are there discounts or vouchers available?
Follow our newsletter to be in the loop of all upcoming sales.
If you post a product review on social media and send your review to contact support@elevate2xl.com, we will get a 20% off coupon to you.
Can you ship to PO box and Military Address?
Unfortunately, not at this time.
Peptide FAQ
In what form are your peptides supplies?
The peptides you’ll receive are in lyophilized powder form, as any alternative type would lead to rapid degradation during transit. Consequently, the bacteriostatic water for reconstitution needs to be bought separately
Storage and Handling
Lyophilized peptides remain stable when stored at room temperature for several days to weeks in their original packaging. Ideally, you may store peptides at 4°C or below or frozen at -20°C for longer-term preservation. It’s essential to shield peptides from light exposure.
Lyophilized peptides remain stable when stored at room temperature for several days to weeks in their original packaging. Ideally, you may store peptides at 4°C or below or frozen at -20°C for longer-term preservation. It’s essential to shield peptides from light exposure.
When removing peptide preparations from the freezer, allow the vials to reach room temperature before opening them. This prevents atmospheric water from condensing onto the peptide, which is crucial because peptides are often sensitive to moisture and can easily absorb it. To counteract this, avoid moisture-related deterioration or crystal formation that can complicate handling due to their powdered state. We recommend aliquoting the peptides based on your experimental needs, minimizing freeze-thaw cycles and infrequent vial openings to maintain peptide integrity.
Identifying peptides
Our Peptides are exactly as shown on our website.
If you require help identifying the Peptide vial you’ve received, feel free to reach us via email at support@elevate2xl.com or through our chat feature.